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Say Hello to BearHug

Today may be April Fool’s Day, but at Live Oak 360, we’re serious about Customer Care.  So serious that when we sat down at the end of 2009 to discuss product ideas for 2010, we decided to devote...

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What Is Your First Impression?

While walking through a shopping center with my wife last week, the image to the right caught my eye.  On the front of every door to this particular store, in giant, bold letters, were the words,...

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